At Lucia Hikes, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we accept returns and issue refunds under the conditions outlined below.

Returns Eligibility

You may request a return within 14 days of receiving your order. To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition that you received it.

• All tags, accessories, and manuals (if applicable) must be included.

• Items that are damaged due to misuse or negligence are not eligible for return.

How to Initiate a Return

To request a return, please contact us at [email protected] within 14 days of receiving your item. Include your order number, item details, and reason for the return. Our team will guide you through the next steps.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery of the returned product.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days. The refund will be issued via your original method of communication.

Please note: We do not offer refunds for items returned after 14 days from delivery.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Perishable goods

• Personalized or custom items

• Clearance or final sale items

Late or Missing Refunds

If you haven’t received your refund within 7 business days of approval, please contact us at [email protected] and we will assist you promptly.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us within 3 days of receiving the item.

Contact Us

For any questions related to returns or refunds, please reach out to [email protected].