At Lucia Hikes, we are committed to delivering high-quality outdoor gear and tech products to customers around the world. Our shipping process is designed to ensure your items arrive safely and in excellent condition.

Order Processing

All orders are processed after confirmation. Once your order is confirmed, it is prepared for dispatch based on availability and packaging requirements. You will receive a confirmation message once your order is on its way.

Shipping Confirmation

Once your order has been shipped, you will receive a notification with shipping details. Please ensure that your shipping information is complete and accurate at the time of purchase to avoid any delays or misdeliveries.

Packaging

We take care to pack your items securely using protective materials suited to the type of product ordered. Whether you’re ordering fishing gear, luggage, or tech gadgets, your package is handled with care to ensure it arrives in excellent condition.

Damaged or Missing Items

If you receive an item that is damaged or incomplete, please contact us within 3 days of delivery at [email protected]. Include your order number and clear photos of the issue. We will work promptly to resolve the situation.

Tracking Orders

Some of our shipping services include tracking. If tracking is available for your order, the information will be sent to you after dispatch. You can use the tracking number to monitor the status of your shipment.

Customer Support

If you have any questions about your shipment, feel free to contact us anytime at [email protected].